Welcome to Protei MENA Ticketing System
BEST PRACTICES FOR OPENING CASES:
*Critical requests must be called in
DESCRIPTION OF ISSUE WITH DETAILS:
· Brief description of the issue you are experiencing
· Date and Time of when the issue started occurring?
· Happened once, a few, or many times?
· Affecting one, a few, many, or all users?
· Brief description of troubleshooting already attempted.
· Any other information which may be helpful?
PROVIDING US AS MUCH INFORMATION AS POSSIBLE WILL HELP EXPEDITE YOUR REQUEST:
· PROTEI Application affected (i.e. RBT, SoR, Call Center, etc.)
· Your build version can be found by executing version script under the application home directory
· Logs, CDRs, or screenshots showing the issue and any other information collected for the case
· Traces from network side if available
PROTEI SUPPORT CONTACT INFORMATION:
For Critical issues:
• International +962789130000
• International +962787748485
For all other case submissions:
• Email: firstname.lastname@example.org
• Customer/Partner Portal: Create a Ticket
Note: If you have an active project please contact your Project Manager for assistance before calling PROTEI Technical Support