Frequently Asked Question

How I Can Add More Recipients To My Ticket?
Last Updated 2 years ago

When you receive an e-mail notification from PROTEI Ticketing System, check the e-mail footer if it includes "please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses", then this email can be replied to post a response to ticket instead of login to the system to be able to post your reply, you can add more recipients to your ticket by placing them in Cc in your email.

Note: please DO NOT reply any e-mail from PROTEI Ticketing System unless this was indicated in the e-mail body. If the e-mail header included "DO NOT REPLY" message, then it can't be replied.

Please Wait!

Please wait... it will take a second!